• Loaction: House of Fraser
  • Salary: Competitive
  • Contact: -
  • Contact Number: 0121 705 8111
  • Contact Email: -

Visit: https://apply.houseoffraser.co.uk/jobs/vacancy/sales-support—admin-assistant—12-hours—fully-flexible—solihull-ops1485-solihull/2784/description/

Key Responsibilities:

  • Provides an HR administration and compliance service to all employees and works effectively within a team alongside all store departments to achieve store goals
  • Supports and advises managers with administration relating to employees and with requirements including travel and accommodation
  • Accurately collates and completes all store returns, ensures payroll administration and staff scheduling are completed within agreed timescales and deadlines
  • Communicates effectively with all line managers, operational and financial areas of the business to establish best working practices
  • Supportive to the requirements of the sales support manager/team leader and will work positively to meet the needs of the department/business
  • Ensures a VIP customer service is given to resolve complaints or queries effectively face to face or on the telephone to nurture the customer relationship and maintain loyalty
  • Supports multi-channel activities both back of house and on the shop floor, delivering an efficient collection point service when required

The Ideal Candidate

Key Behaviours Required:

  • Is proactive in planning to achieve targets and objectives which deliver profitable outcomes
  • Continuously and proactively improves the quality of service we deliver to all our customers, as well as external and internal business partners
  • Willingly takes the initiative and consistently does more than is required
  • Continually asks ‘what more could it be’ and inspires others to do likewise
  • Behaves with integrity at all times, realising everyone’s potential to get the best possible result and to live the values

Skills and Experiences required:

  • Relevant retail operations experience, including knowledge of cash handling and HR administration with a consistent career path
  • Knowledge of HR systems and processes
  • Ability to work as part of a team

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