• Loaction: House of Fraser
  • Salary: Competitive
  • Contact: -
  • Contact Number: 0121 705 8111
  • Contact Email: -

Visit: https://apply.houseoffraser.co.uk/jobs/vacancy/service-manager-level-1—solihull-x-2-stmgt0438-solihull/2886/description/

The role holder is required to inspire the teams within the Store and influence across the Business to maximise profitability by delivering a Best in Class service experience to our customers.

It requires the role holder to use skills to implement operating, workforce, budgeting and forecasting plans and effectively deliver change initiatives within their category.  This must be complimented with a daily operational focus on motivating and engaging with the Category teams, delivering a consistently memorable customer experience, optimising sales and delivering excellent standards.

It is a front line, shop floor focussed position that requires strong inspirational leadership and role modelling the House of Fraser values. The capacity to be resourceful, flexible and resilient to manage and exploit the opportunities and challenges a HOF Department Store will present is also key.

Driving or supporting (dependent on store)the delivery of eventing and building strong relationships with our hospitality partners will be key in supporting dwell time and optimising the customer experience.

To maintain existing customer loyalty and to acquire new customers through creating brilliant localised customer experiences.

Support is provided from the General/ Dual Site / Store or Deputy Store Manager and Store groups Support teams.

This is a Store based role. Mobility to move for progression opportunities is key and travel to other sites will be required from time to time

Back to all Jobs

Sign up to the newsletter

Sign up to the newsletter for all the latest from Mell Square